Refund Policy
Refund Policy
Effective Date: 10th March, 2025
At Adjay Gas Company Limited, we strive to provide high-quality Liquefied Product Gas (LPG), Petroleum, Diesel, and Oil with reliable service. However, we understand that there may be circumstances where a refund is necessary. This policy outlines our guidelines for refund requests.
1. Eligibility for Refunds
Refunds may be considered under the following conditions:
✅ Incorrect or Defective Product: If you receive the wrong product or a product that does not meet agreed-upon quality standards.
✅ Order Cancellation: If an order is canceled before processing or dispatch.
✅ Delivery Issues: If we are unable to fulfill your order due to unforeseen circumstances on our end.
2. Non-Refundable Situations
❌ Used or Partially Consumed Products: Once fuel or gas has been delivered and used, it is non-refundable.
❌ Customer Error: If the incorrect product was ordered by mistake.
❌ Late Cancellation: Orders canceled after dispatch or delivery will not be eligible for a refund.
3. Refund Request Process
📌 To request a refund, customers must:
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Contact our customer service team atin web chat or Adjaygascompanyltd@gmail.com within 1 day of delivery.
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Provide order details, proof of purchase, and a clear explanation of the issue.
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Allow us to investigate and process the request.
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4. Refund Processing
✔ Approved refunds will be processed within [X] business days.
✔ Refunds will be issued via the original payment method or as store credit.
✔ In certain cases, we may offer a replacement product instead of a refund.
5. Contact Us
For any refund inquiries or concerns, please contact us.
Adjay Gas Company Limited reserves the right to modify this policy at any time.